As a valuable customer we appreciate your continued use of Canon products.
Due to the ongoing global shortage of semiconductor components, Canon is currently experiencing challenges in procuring specific electronic components that are used in our consumable products for our multifunction printers (MFP). These components perform such functions as detecting remaining toner levels.
To ensure you enjoy a continuous and reliable supply of consumables, we have chosen to supply consumable products without the semiconductor component until normal supply resumes.
While there is no negative impact on print quality when using consumables without electronic components, certain ancillary functions, such as the ability to detect toner levels, may be affected.
Affected products are toner products for certain models of imageRUNNER ADVANCE and imageRUNNER series multifunctional printers (MFP) only. Ink cartridges for inkjet printers and toner cartridges for laser beam printers are not affected.
The following models are affected, please select your product to view instructions on how to continue using your machine -
imageRUNNER 1435i/1435iF
imageRUNNER 2625i/2630i/2645i
imageRUNNER ADVANCE 4525i/4535i/4545i/4551i, II and III
imageRUNNER ADVANCE C250i/350i/C351iF
imageRUNNER ADVANCE C255i/C355i/C355iF/C256i/356i
imageRUNNER ADVANCE C256i/356i II and III
imageRUNNER ADVANCE C3320i/3325i/3330i
imageRUNNER ADVANCE C3520i/3525i/3530i, II and III
imageRUNNER ADVANCE C5535i/5540i/5550i/5560i, II and III
imageRUNNER ADVANCE DX 4725i/4735i/4745i/4751i
imageRUNNER ADVANCE DX 6000i
imageRUNNER ADVANCE DX C257i/C357i
imageRUNNER ADVANCE DX C3720i/3725i/3730i
imageRUNNER ADVANCE DX C3822i/3826i/3830i/3835i
imageRUNNER ADVANCE DX C5735i/5740i/5750i/5760i
imageRUNNER C1325iF/1335iF
imageRUNNER C3025i
imageRUNNER C3125i
imageRUNNER C3226i
For the following models please follow the instructions below if an error message appears after inserting your toner –
imageRUNNER 2625i/2630i/2645i
imageRUNNER ADVANCE 4525i/4535i/4545i/4551i, II and III
imageRUNNER ADVANCE DX 4725i/4735i/4745i/4751i
imageRUNNER ADVANCE DX 6000i
imageRUNNER ADVANCE C255i/C355i/C355iF/C256i/356i
imageRUNNER ADVANCE C256i/356i II and III
imageRUNNER ADVANCE DX C257i/C357i
imageRUNNER C3125i
imageRUNNER C3226i
imageRUNNER ADVANCE C3520i/3525i/3530i, II and III
imageRUNNER ADVANCE DX C3720i/3725i/3730i
imageRUNNER ADVANCE DX C3822i/3826i/3830i/3835i
imageRUNNER ADVANCE C5535i/5540i/5550i/5560i, II and III
imageRUNNER ADVANCE DX C5735i/5740i/5750i/5760i
The following screen may appear when using toner that does not include the electric components.
Please press [Close] to continue printing.
The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from 100% to 0%.
When 0% is shown, please replace with a new toner bottle.
For the following models please follow the instructions below if an error message appears after inserting your toner –
imageRUNNER C1325iF/1335iF
imageRUNNER C3025i
imageRUNNER ADVANCE C250i/350i/C351iF
imageRUNNER ADVANCE C3320i/3325i/3330i
The following screen may appear when using toner that does not include the electric components.
Please press [I Agree] to continue printing.
Please do not press [Cancel] but if you have already pressed it, follow the steps below -
The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from OK to Empty.
When Empty is shown, please replace with a new toner bottle.
For the following models please follow the instructions below if an error message appears after inserting your toner –
imageRUNNER 1435i/1435iF
The following screen may appear when using toner that does not include the electric components.
Please press [OK] to continue printing.
Please do not press [Stop] but if you have already pressed it, follow the steps below -
The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from OK to None.
When None is shown, please replace with a new toner bottle.
Canon